Functioning in Business, FIB 11C-8
Saly: ວິທຍຸວີໂອເອຂໍສເນີບົດຮຽນພາສາອັງກິດ Functioning In Business.
FIB Opening
Saly: ທ່ານນັກສຶກສາທັງຫຼາຍ ໃນບົດຮຽນທີແລ້ວນີ້ເຮົາຟັງບົດໂອ້ລົມທາງທຸຣະກິດຍັງບໍ່ທັນຈົບເທື່ອ ເພາະສະນັ້ນເຮົາຈຶ່ງຈະຟັງຕໍ່ດຽວນີ້ເລີຍ. ພໍຄົນລົງທະບຽນຂອງໂຮງແຮມ ເວົ້ານາມສະກຸນຂອງ Mary ຜິດ ລາວກໍບອກເຂົາວ່າ ຄວາມຈິງຊ່ື່ແລະນາມສະກຸນ ຂອງຂ້ອຍແມ່ນ Mary Thomas. ແລ້ວການໂອ້ລົມກັນກໍດຳເນີນຕໍ່ໄປ.
Mary: Actually, it’s Mary Thomas.
That’s T-H-O-M-A-S.
Clerk: Oh, thank you. And you’ve reserved a smoking room for six days.
Mary: I’m very sorry, but someone has made a big mistake.
I reserved a non-smoking room for eight days.
Clerk: Well, it says right here that it’s a smoking room for six days.
Mary: Here’s the fax that your hotel sent me last week.
It clearly says that I’ve reserved a non-smoking room for eight days.
Clerk: You’re right, it does.
Well, Ms. Thompson, we do have a non-smoking room available.
Mary: Thomas! My name is Thomas!
Clerk: Ms. Thomas, I’m very sorry for these mistakes.
To show our appreciation for your patience, I’m going to offer you a free dinner at our restaurant.
Mary: Thank you very much!
Clerk: You’re very welcome! Have a pleasant stay.
MUSIC
Saly: ຄຳວ່າ check into ໃນປໂຍກ
Eliz: Mary Thomas is checking into a hotel.
ແປວ່າລົງທະບຽນ ຫຼືຈົດຊ່ືເຂົ້າພັກໃນໂຮງແຮມແຫ່ງນ່ຶງ. ແລະ ຄຳວ່າ Reservation number ແປວ່າເລກໝາຍສັ່ງຈອງ.
Focus on Functions: Correcting
Larry: Focus on Functions: Correcting
Saly: ການເພັ່ງເລງ ໃສ່ໜ້າທ່ີຂອງພາສາ: ສຳລັບໜ້າທ່ີ່ຂອງພາສາເທື່ອນີ້ເຮົາຈະໄດ້ຮຽນຮູ້ເຖິງວິທີກວດແກ້ ຫຼືດັດແປງໃຫ້ຖືກຕ້ອງ.
Larry: Listen carefully.
Saly: ຕໍ່ໄປນີ້ເຊີນຟັງປໂຍກຕ່າງໆ ທ່ີໃຊ້ເພ່ື່ອກວດແກ້ຫຼືດັດແປງໃຫ້ຖືກຕ້ອງ.
Eliz: My reservation number is five, six, zero - three, seven, one.
Larry: Five, six, zero, three, seven, nine.
Eliz: No... three, seven, one.
(pause)
Larry: Here it is. Mary Thompson.
Eliz: Actually, it’s Mary Thomas.
Eliz: That’s T-H-O-M-A-S.
(pause)
Larry: And you’ve reserved a smoking room for six days.
Eliz: I reserved a non-smoking room for eight days.
(pause)
Larry: Well, Ms. Thompson, we do have a non-smoking room available.
Eliz: Thomas! My name is Thomas!
(pause)
MUSIC
Saly: ໃນບົດໂອ້ລົມທາງທຸຣະກິດທ່ີເຮົາໄດ້ຟັງຜ່ານໄປ ຄົນຮັບແຂກຢູ່ໂຮງແຮມໄດ້ຟັງຜິດແລະເວົ້າຜິດຫຼາຍຢ່າງ ທຳອິດລາວເວົ້ານ້ຳເບີ້ສັ່ງຈອງຜິດ ຊ່ຶ່ງນາງ ແມຣີ ຕ້ອງໄດ້ກວດແກ້ໃຫ້.
Gary’s Tips: Correcting
Larry: Gary’s Tips.
Saly: ຕໍ່ໄປນີ້ຈະ ແມ່ນພາກສ່ວນຄວາມຮູ້ພິເສດທາງດ້ານວັທນະທັມຈາກ Gary.
ເທ່ືອນີ້ຈະມາອະທິບາຍເຖິງວິທີກວດແກ້ຄວາມຜິດຫຼືຄວາມເຂົ້າໃຈຜິດ.
UPBEAT MUSIC
Eliz: Now it’s time for Gary’s Tips with Gary Engleton!
Gary: Hello, Elizabeth! Today I’ll be talking about how to correct someone who has the wrong information.
In today’s Business Dialog, the hotel clerk makes a number of mistakes, and Ms. Thomas corrects him, using several different techniques.
When the clerk makes a mistake with the reservation number, Ms. Thomas repeats the correct number.
Notice that she emphasizes the correct number-- “one” -- by pausing slightly and then saying it louder than the other numbers.
Mary: My reservation number is five, six, zero - three, seven, one.
Clerk: Five, six, zero, three, seven, nine.
Mary: No... three, seven, one.
Gary: When the clerk makes a mistake with her name, Ms. Thomas repeats her name and then she spells it.
Clerk: Ah, yes. Here it is. Mary Thompson.
Mary: Actually, it’s Mary Thomas.
That’s T-H-O-M-A-S.
Gary: Later, she once again puts stress on the words that show the clerk’s mistake.
Notice how Ms. Thomas stresses the “non” in “non-smoking” and the number “eight.”
Clerk: And you’ve reserved a smoking room for six days.
Mary: I’m very sorry, but someone has made a big mistake.
I reserved a non-smoking room for eight days.
Gary: In Mr. Blake’s conversation with Mr. Chapman, he politely corrects Mr. Chapman several times.
In the following example, he uses the expression “Actually” to give the correct information.
Chap: My understanding is that the English service manuals will be ready in three weeks.
Blake: Actually, we’ll have them for you in two.
Chap: Excellent!
Gary: In business and social situations, it is sometimes necessary to correct wrong information.
Remember to repeat the correct information, and pay special attention to the words that will help the other person understand their mistake.
I hope this has been helpful. Thanks for joining us today for Gary’s Tips.
Eliz: Thanks, Gary!
MUSIC
FIB Closing
Eliz: Well, our time is up. Tune in again next time for Functioning in Business. See you then!
FIB MUSIC lead-in and then dips for voice over