Tom Is Negotiating with Mary to Try to Get her to Work on Monday

Functioning in Business, FIB 10A-8

FIB VOA Jingle

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FIB 10A -8

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Focus on Functions: Probability

Larry: Focus on Functions: Probability

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Larry: definitely

Eliz: I can definitely start on Tuesday.

(pause for repeat)

Larry: may

Eliz: That may be difficult.

(pause for repeat) ó

Larry: probably

Eliz: I’ll probably be exhausted.

(pause for repeat)

Larry: might

Mary: I might be able to do that.

(pause for repeat)

MUSIC

Gary’s Tips:

Larry: Gary’s Tips.

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UPBEAT MUSIC

Eliz: Now it’s time for Gary’s Tips with Gary Engleton!

Gary: Hello, Elizabeth! In business discussions, there is a big difference between something you are sure of, and something that is uncertain.

In today’s Business Dialogs, we can see examples of the language you can use to show certainty or uncertainty.

In both dialogs, Tom is negotiating with Mary to try to get her to work on Monday.

In the first dialog, Mary is very certain that she cannot work on Monday.

She uses the expression, “It’s not possible” to state her position very clearly.

Tom: Mary, I really need you back on Monday.

Mary: Tom, I understand your problem, but it’s not possible for me to work on Monday.

Gary: She won’t work on Monday, but she promises that she definitely will start on Tuesday.

Mary: My flight arrives at six o’clock on Monday morning.

I’ll be too tired to work.

I can definitely start on Tuesday.

Gary: In the second version of the conversation, Mary is more flexible.

Notice how she uses the words “may” and “probably” to make her position less certain.

Tom: Mary, I really need you back on Monday.

Mary: Well... That may be difficult.

My plane arrives at six o’clock Monday morning.

I’ll probably be exhausted.

Gary: Tom proposes a compromise by asking Mary to work only in the afternoon.

Tom: How about if you only work in the afternoon?

Would you agree to that?

Mary: I might be able to do that.

But I’d like some time off later in the week.

Tom: Sure, I can arrange that.

Gary: These conversations represent a kind of negotiation.

In the second conversation, Mary and Tom worked together to find a satisfactory solution.

This is an example of a win-win situation.

Thanks for joining us today for Gary’s Tips. We’ll see you again next time!

Eliz: Thanks, Gary!

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FIB Closing

Eliz: Well, our time is up. Tune in again next time for Functioning in Business. See you then!

FIB MUSIC lead-in and then dips for voice over

Larry: For further study, a Functioning in Business Study Kit is available from your local bookstore.