ລິ້ງ ສຳຫລັບເຂົ້າຫາ

I'm Sorry to Hear about your Mother


Functioning In Business, FIB 9F-8

FIB VOA Jingle

FIB 9F – 8

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FIB Opening

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Gary’s Tips: Asking a favor

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UPBEAT MUSIC

Eliz: Now it’s time for Gary’s Tips with Gary Engleton!

Gary: Hello, Elizabeth! Today I’ll be talking about asking a favor.

When you ask a favor, you usually include some form of apology, because you are asking someone to do something special.

In today’s Business Dialog, Ms. Palmer calls Bill Martin at home to ask a favor.

Before Ms. Palmer asks her favor, she apologizes for calling Bill at home, using the expression, “Sorry.”

Bill accepts the apology by saying “No problem.”

Martin: Hello.

Palmer: Hello, Bill. Sorry to call you at home.

Martin: No problem. What can I do for you?

Palmer: I’m afraid I’ve got a problem.

Gary: When Ms. Palmer asks her favor, she uses very polite language, and includes the expression “I hate to ask, but ...”

Palmer: My mother is quite ill, and I have to fly to Miami today.

I hate to ask, but would you mind meeting Bob Myers of Dover, Ltd. tomorrow?

Martin: I’m sorry to hear about your mother.

I’d be happy to help out.

Gary: Bill shows that he understands and shares Ms. Palmer’s feelings when he says, “I’m sorry to hear about your mother.”

In this case, “I’m sorry” is an expression of sympathy; it is not an apology.

Let’s listen again:

Palmer: I hate to ask, but would you mind meeting Bob Myers of Dover, Ltd. tomorrow?

Martin: I’m sorry to hear about your mother.

I’d be happy to help out.

Gary: The expression “I’d be happy to help out” is a good way to agree to do a favor for someone.

As the conversation continues, Ms. Palmer thanks Bill several times and again apologizes for the trouble.

Palmer: Thanks!

Again, I’d like to apologize for this inconvenience.

Martin: Don’t worry about it.

I’ll take care of everything here.

And I certainly hope your mother is feeling better.

Palmer: Thank you.

Gary: Bill uses the expression “Don’t worry about it” to reassure Ms. Palmer.

When you ask a favor, you will use several of the language functions we have been studying: requesting, apologizing, and thanking.

Thanks for joining us today for Gary’s Tips.

Eliz: Thanks, Gary!

MUSIC

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Gary: Hello, Elizabeth! Today I’ll be talking about asking a favor.

When you ask a favor, you usually include some form of apology, because you are asking someone to do something special.

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Palmer: I hate to ask, but would you mind meeting Bob Myers of Dover, Ltd. tomorrow?

FIB Closing

Eliz: Well, our time is up. Tune in again next time for Functioning in Business. See you then!

FIB MUSIC lead-in and then dips for voice over


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